Internet FAQs/T&Cs (the boring but important bits!)
We currently only deliver within Australia. We offer free delivery for internet orders valued at over $150 (excluding deliveries to PO BOX addresses – please see note below).
Orders below this value will be charged at a flat fee of $10.
You may also choose to collect orders from our store - please select this option when you are at the checkout. Orders can be collected during normal opening hours (see ‘Contact us’ for current times)
We aim to despatch orders within 5 working days or will email you to let you know if there will be a longer wait. Should you prefer not to wait we will offer a full refund. Items marked 'order in store' may be available for delivery but may not be in stock.
Please either call us for details or email email@example.com.
Returns and exchanges
We offer a refund for items purchased through our on-line store provided they are not a sale item, are returned unused in their original condition and, where applicable, in their original packaging.
The exception to this is rugs - please see ‘Rugs’ section below.
Returned items must be mailed back within 14 days of receipt to 152 Argyle Street, Fitzroy 3065.
Cost of returning the goods to us will need to be paid by the purchaser and we suggest you use registered mail to ensure the goods reach us safely.
In store purchases are subject to different conditions - see in store for details.
We also offer exchanges on full priced goods purchased through our website, as above these must be returned unused in their original condition to our Fitzroy address and the cost of return plus any balance due for replacement goods will need to be paid by the customer before replacement goods can be dispatched.
Please note, on-line purchases cannot be returned or refunded through our store.
Your statutory rights are not affected.
Selecting hand made goods
At southwood our focus is on natural materials and hand-made, individual items. These products will, by their nature, vary and we feel this is part of the beauty of these items.
In the case of some of our ranges the designs can vary from item to item and we have highlighted these in the web-store. An example of this is the Bonnie & Neil printed ply cubes.
If you would like to see the current selection of available designs before we despatch your order please contact firstname.lastname@example.org and we will send photos for you to select from.
We are always happy to speak to you any time you would like further help before making a selection on 03 9077 5474 during business hours
Our furniture can only be ordered through our Fitzroy store. Please call us in store for details of lead-times and availability. Our beds, mattresses and tables are all delivered through an external delivery service. We will quote delivery cost at the time of ordering.
Furniture items are only available for delivery within Metropolitan Melbourne but we are happy to supply orders for Interstate orders if you are able to organise your own shipment from our store to your home.
We are happy to exchange or refund small rugs (under 2 x 3m) ordered online. Please note however that should you wish to do this the return shipping costs for a rug can be quite high.
We keep samples of all rug styles in store so feel free to come and see these before selecting if you are unsure.
Alternatively we can mail a small loan sample to you if you are not able to visit the store.
Please contact email@example.com or call 03 9077 5474
PO BOX addresses
Please note our couriers do not deliver to PO BOX addresses, so if at all possible please provide a street address. If you do not have access to a street address we can arrange delivery via Australia Post, but this may be at an additional charge.
Please contact the store before you place your order via email firstname.lastname@example.org or 03 9077 5474
We pride ourselves on our service and always wish to keep our customers happy, so if you have any comments or suggestions please contact us and let us know on email@example.com
Many of the items we stock are designed and made by small local makers or exclusively for southwood. To protect their intellectual copyright we do not allow the use of any images from our site unless by prior arrangement.
For further details or press enquiries please contact firstname.lastname@example.org