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Terms and Conditions

TERMS & CONDITIONS

INTERNET T&CS (THE BORING BUT IMPORTANT BITS!)

DELIVERIES

We currently only deliver within Australia. We offer free delivery for orders valued at over $150. Orders below this value will be charged at a flat fee of $10. You may also choose to collect orders from our store - please select this option when you are at the checkout. Orders can be collected during normal opening hours (see ‘Where We Are’ for current times)

ORDERS

We aim to despatch orders within 5 working days or will email you to let you know if there will be a longer wait. Should you prefer not to wait we will offer a full refund. Items marked 'order in store' may be available for delivery but may not be in stock. Please either call us for details or email mail@southwoodhome.com.au.

RETURNS AND EXCHANGES

We can offer a store credit or exchange on all items except mattresses and pillows. We do not offer refunds. You may return a product within 14 days of purchase, in unused condition with all original packaging to our showroom, for a store credit or exchange. Please address all returning items to Southwood, 152 Argyle Street, Fitzroy, Melbourne 3065. The cost of shipping for returned goods and replacement goods must be covered by the customer. We suggest you use registered mail to ensure the goods reach us safely. The returned goods must be received by our team before replacement goods can be dispatched. 

SELECTING HAND MADE GOODS

At Southwood our focus is on natural materials and hand made, individual items. These products will, by their nature, vary and we feel this is part of the beauty of these items.

In the case of some of our ranges the designs can vary from item to item and we have highlighted these in the web-store. An example of this would be Bonnie & Neil printed ply cubes. If you would like to see the current selection of available designs before we despatch your order please contact mail@southwoodhome.com.au and we will send photos for you to select from.

We are always happy to speak to you any time you would like further help before making a selection on during business hours

FURNITURE

Our furniture can only be ordered through our Fitzroy store.  Please call us in store for details of leadtimes and availability.  Our beds, mattresses and tables are all delivered through an external delivery service.  We will quote delivery cost at the time of ordering.  Furniture items are only available for delivery within Metropolitan Melbourne but we are happy to supply orders for Interstate orders if you are able to organise your own shipment from our store to your home.

SECURITY

We aim to keep our site secure and therefore use Paypal to process all payments made to us - PLEASE NOTE it is possible to make a payment with your credit card without having a Paypal account - please follow the prompts when ordering and you will be able to enter your credit card details. We do not store any credit card data on our site.

COMMENTS/FEEDBACK

We pride ourselves on our service and always wish to keep our customers happy, so if you have any comments or suggestions please contact us and let us know on mail@southwoodhome.com.au

INTELLECTUAL PROPERTY

Many of the items we stock are designed and made by small local makers or exclusively for southwood. To protect their intellectual copyright we do not allow the use of any images from our site unless by prior arrangement. For further details or press enquiries please contact fitzroy@southwoodhome.com.au