Contact Us

SOUTHWOOD SHOWROOM
329 Napier St (off Johnston Street)
Fitzroy, Victoria, 3065
T +61 (03) 9417 6761
mail@southwoodhome.com.au


OUR OPENING TIMES:
Showroom is closed during COVID-19 stage 4 restrictions. We are open online 24/7 and contactable through the week via email and phone. 

DELIVERIES
If you would like delivery please contact us and we will arrange a quote for you. Available for contactless click and collect Tuesday and Friday

 

TERMS AND CONDITIONS

INTERNET T&CS (THE BORING BUT IMPORTANT BITS!)

ORDERS

We aim to despatch orders within 5 working days or will email you to let you know if there will be a longer wait. Should you prefer not to wait we will offer a full refund. Items marked 'order in store' may be available for delivery but may not be in stock. Please either call us for details or email mail@southwoodhome.com.au.

RETURNS AND EXCHANGES

We can offer a store credit or exchange on all items except mattresses and pillows. We do not offer refunds. You may return a product within 14 days of purchase, in unused condition with all original packaging to our showroom, for a store credit or exchange. Please address all returning items to Southwood, 152 Argyle Street, Fitzroy, Melbourne 3065. The cost of shipping for returned goods and replacement goods must be covered by the customer. We suggest you use registered mail to ensure the goods reach us safely. The returned goods must be received by our team before replacement goods can be dispatched. 

SELECTING HAND MADE GOODS

At Southwood our focus is on natural materials and hand made, individual items. These products will, by their nature, vary and we feel this is part of the beauty of these items.

In the case of some of our ranges the designs can vary from item to item and we have highlighted these in the web-store. We are always happy to speak to you any time you would like further help before making a selection on during business hours

FURNITURE

Our furniture can only be ordered through our Fitzroy store.  Please call us in store for details of lead times and availability. Our beds, mattresses and tables are all delivered through an external delivery service. We will quote delivery cost at the time of ordering. 

COMMENTS/FEEDBACK

We pride ourselves on our service and always wish to keep our customers happy, so if you have any comments or suggestions please contact us and let us know on mail@southwoodhome.com.au

Ask a Question